Is my item safe?
Nestor A. Espenilla, Jr. from the Central Bank of the Philippines (BSP) recently named PawnHero as positive impact Fintech startup “Fintech takes on many forms. It can be stand-alone entities like the pawn shop Pawn Hero that facilitates something that the community is familiar with and one that sits well within the regulatory framework.”
PawnHero has also been featured on Forbes, Wall Street Journal, Rappler, as well as on TV.
PawnHero insures all items during the entire duration of the loan.
Our in-house couriers, who'll handle the picking up of your items, have a long track record for reliability when it comes to the security of their customer's items. So, you have nothing to worry about. Some of our customers believe that the risk of going to a traditional pawnshop is higher than transacting with PawnHero.
Moreover, our warehouse is 24/7 secured with security personnel and CCTV. Why wait? Join the PawnHero Family today.
How can I schedule a pickup?
A few things you need to know:
Pick up date: We can pick up your item from Mondays to Saturdays. No pick ups on Sundays and the holidays. You can choose the most convenient pick up day. We can pick up as early as the same day until two weeks into the future.
Cut-off time: Same day pick ups are only available if you book before 12 noon.
For electronics - important
For all smartphones, laptops and tablets, you will need to remove all passwords or provide it to us. For Apple devices, you will need to deactivate "Find my iPhone". No worries! We have no interest in your personal data or pictures, we ask for those information only because we might need to sell your item if you default on your loan. If you are not willing to provide those information or you don't remember your password, do not schedule a pick up.
We always make sure you're fully aware of what's happening. ;)
P.S. Have your ID ready for verification during pick up.
What time will you pick up my item?
I want to change my pickup date
I want to change my pickup address
Who will pickup my item?
Please always request from our courier to show you his PawnHero ID.
P.S. Have your ID ready for verification.
Can I authorize somebody to do the pickup?
Returning Customer: YES
New Customer: Unfortunately, you have to be personally present when you transact with PawnHero for the first time. We have to verify the personality of every first time customers. This is due to regulatory requirements. However, you may authorize somebody to receive your item on your behalf, when we return your item, after you settled your loan. Learn more
As a result, please make sure you choose a pick up date that is convenient for you. The courier assigned to your ticket will coordinate the exact time with you on the day of the pickup. Our Customer Service team is able to assist you when you need to reschedule the pick up.
If you have already transacted with PawnHero before (Returning Customer), you may authorize somebody to hand over your item(s) to our courier. Please have a signed authorization letter and a photocopy of one valid photo bearing identification document (ID) issued by an official authority, ready for our courier.
How do I safely pack my item?
For all electronics (smartphones, laptops and tablets etc.) please make sure that you remove any password and deactivate "Find my iPhone" (sign out) otherwise we are unable to proceed with your loan.
My pickup failed. How can I reschedule my pickup?
What happens after my item has been picked up?
When will I receive my money?
When is my loan due?
Can I bring my items personally to PawnHero?
Pawn online, anytime and anywhere. Download the PawnHero Android app or visit PawnHero.ph to get started.
Do I have to pay for the shipping?
However, we reject an item only if it is different from your initial description, if it failed our authenticity or aesthetic test or if it is simply not in working condition (defective). Please make sure your item is authentic and is in good working condition to avoid such rejection. In such case, we reserve the right to charge you a reasonable amount for the shipping.