Am I qualified for a loan?
PawnHero never asks you for a pay slip or other forms of proof of income, or even debt history.
What Interest does PawnHero charge?
PawnHero upholds transparency in all transactions. We always show you what interest we charge. You don’t have to worry about hidden costs or penalties for late payments.
How long can I get a loan?
With terms of up to 12 months, PawnHero goes beyond what traditional pawnshops offer.
Moreover, PawnHero upholds transparency in all transactions. We always show you what interest we charge. If you need more time, you can request for an extension (subject for approval). In any case, PawnHero will not penalize you and will never charge hidden fees.
How much money can I get?
Our centralized appraisal center, where we use modern technology, allows us to fairly and accurately appraise your items. With over 100 years of combined experience in jewelry and gadget appraisal, you no longer have to worry about low and varied appraisals or visit multiple pawnshops to canvass for the highest appraisal for your item(s). Our appraisals are accurate, objective, and among the highest in the Philippines.
Can I get a loan without collateral?
No. If we were to offer loans without a collateral, our risk profile increases and we wouldn't be able to charge one of the lowest interest rates in the country (lower than credit card rates).
Is there a min. or max. amount I can get?
To minimize our risk, we will (similarly to a brick-and-mortar pawnshop) not loan you 100% of the value of your item. We have to take into account the depreciation of your item over the duration of the loan and the potential of you not being able to pay back the loan. Eventually, we would need to be able to recover a potential loss by selling your item.
PawnHero has developed a loan pricing model which guarantees fair and accurate appraisal. Moreover, since we don't invest and maintain physical branches, we have a lower cost structure which we pass on to our customer in the form of lower interest rates and higher appraisals.
Why did you reject my item?
While pick ups and returns of pawned items are free and fully insured for our customer, we have certain costs associated with every loan. As a result, we tend to reject items where we believe that the market value is too low to cover those costs, either already today or when the loan becomes due.
What if I fail to pay my loan?
If you need more time, you can request for an extension (subject to approval). In any case, PawnHero will not penalize you for late payments and will never charge hidden fees.
When is my loan due?
Your loan due is found on the pawn ticket that you will receive upon pick up, but we will also notify you when your loan is due via sms and email.
Can I buy back my item after I defaulted on the loan?
Some items are sold through Luxein.com on a first come first serve basis.
What’s the difference between pawning vs. selling?
Try PawnHero today and get a free appraisal for your item.
While we don't buy any items directly, you can easily sell your item to us. Request for a free appraisal of your item online. PawnHero charges interest dependent on the item you are pawning and the loan duration you choose. Just schedule a free pick up (PawnHero currently only operates within Metro Manila). PawnHero still gives you the option to get your item on or before the loan is due, but if you wish not to pay back your loan, then there is nothing you need to do. That way, you sold your item to us, hassle free!
Why do I need a valid ID?
How to Verify?
You can choose between online (upload ID) or offline (photocopy) verification. If you have a digital copy of your ID ready, we highly recommend to choose Online Verification and upload your ID. Otherwise, you can choose Offline Verification and present a copy of your ID to the courier upon pick up.
Our courier will also examine the original ID during the pickup to validate your identity. Please note that we are unable to proceed with the pick up if you fail to complete the KYC verification.
Below a list of valid IDs