Frequently Asked Questions
1. How do I apply for a loan?
STEP 1
Go to
www.pawnhero.ph
and create your pawn ticket.
STEP 2
Once you have accepted our initial loan offer estimate, you may now select your item pick-up schedule.
STEP 3
You will then get a final offer from us once your item is appraised and authenticated. Once you have accepted our final offer, you will receive your money in a few hours via bank transfer or Coins.ph.
2. Can I have my collateral picked up from home for appraisal?
No need to drop by our office. You can have your collateral picked up by our Pawntroopers. Then our appraisal team will conduct inspection of your item for proper appraisal.
3. How will you appraise my item?
Once our Pawntrooper has picked up your item, it will be sent to our appraisal center in BGC for the physical appraisal. You will then get a final offer from us once your item is appraised and authenticated.
4. How can I get my money?
You will receive your money via bank transfer, bank deposit or Coins.ph.
5. How can I renew my loan?
You can renew without the need to go out of your house!
STEP 1
Request for renewal through the website
STEP 2
Pay through any of the following payment methods:
Online Bank Payment, Coins.ph, Electronic Fund Transfer (PESONet, Instapay)
STEP 3
Send proof of payment through the website or email it to
customer@pawnhero.ph
and finance@pawnhero.ph
STEP 4
Once payment is confirmed, your loan will be renewed!
6. How can I redeem my item?
To redeem your item, just settle your loan balance online and we will deliver your pawned item to you safely. Please note that deliveries may be delayed until further notice.
