How do I apply for a PawnHero loan?

• 1. Click Pawn Now button to create a pawn ticket and choose which item/s you want to pawn with us.

• 2. Once you have accepted our offer, you may now select your pick-up schedule so our trusted Pawntrooper can go to your given address to pick up your item and transport it to PawnHero’s office to have it appraised.

• 3. In just a few hours, you can instantly get your money using our free cash card to withdraw from any nearest ATM.

What items can I pawn?

PawnHero accepts a wide range of items as collaterals. For a full list of what we accept, visit the Items We Accept Page.

How do I get my cash?

All PawnHero customers will receive a free cash card which can be used at any ATM. This is included in your personal loan kit to be given by our authorized Pawntrooper upon item pick-up. You may also choose to receive your cash via bank deposit (any bank) or Coins.ph.

How will you get my item?

Once you select a pick-up schedule, one of our trusted Pawntrooper will go to your address to pick-up your item. You will also be given your personal loan kit containing a free cash card, pawn ticket, and other freebies.

Are my items safe and insured?

All PawnHero customers enjoy free insurance coverage provided by Pioneer Insurance. All items entrusted to us by you are fully covered by insurance. The PawnHero warehouse is 100% safe and secure with 24/7 protection of our security team and advanced security protocols such as CCTVs and emergency alarm systems.

What are the requirements to redeem my item?

Make sure to fully settle your loan balance and don't forget to bring with you the original copy of your PawnHero ticket and two (2) valid IDs when redeeming your item/s. These are strictly required for us to be able to smoothly process your loan redemption.

How do I redeem my loan?

Loan Redemption

Redeem your loan on or before the maturity date to avoid inconvenience. You may pay via these payment methods:

• Over-the-Counter Cash Payment
• Online Bank Payment
• Electronic Fund Transfer (PESONet, Instapay)
• 7-Eleven (7-CONNECT)
• Coins.ph
• *Transaction and service fees may apply.

How do I renew my loan?

Loan Renewal

Not ready to redeem your loan? You can opt for a loan renewal! All you have to do is pay your interest amount due in full amount to extend your loan for another month. Payment methods for loan renewal are same with payment methods for Loan Redemption.

Can I extend my loan?

Yes! If you are not ready to redeem your item yet and pay the full loan amount, you can request for a loan renewal. Just login to your PawnHero account to apply for an extension of your loan or call one of our customer care specialists to help you.

What is the difference between Loan Estimate and Loan Appraisal?

Loan Estimate - A rough calculation and/or guess of the value of the item you want to pawn. The final loan appraisal/value can only be determined upon personal and thorough inspection of the item.

Loan Appraisal - This is the loan offer you’re entitled to get when you pawn a certain item with PawnHero.