What private information does PawnHero collect?
We collect Personal Data that you submit to us voluntarily through our Platform, the use of our Services, and through online and offline communications between you and PawnHero. When you apply for a loan or wish to purchase or sell an item, you provide your name, e-mail address, telephone numbers, and home address. If you wish to enter into a loan or purchase or sell an item, we ask you to provide additional information, including your birth date, photo identification, a description of your intended item, and an agreement to our terms and services. We may collect and develop additional information about you and your intended loan or item to purchase/sell during the course of our communications (by telephone, e-mail, SMS, or postal mail or other electronic formal communication) and during our evaluation of your intended item, and may associate such information with the Personal Data you provide. When you contact us by sending us an e-mail, we will collect your e-mail address and any information contained in the message you send us.
Personal Data collected via Technology
As you use the Services and access the Platform, certain information may also be collected passively, including your Internet Protocol (IP) address and the browser that you use to visit the Platform. PawnHero also stores a small text file called a "Cookie" on your computer to store your login information (if any) and your personal preferences for the Services. PawnHero may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them). Since the foregoing information may be collected when you are signed in to the Services, this information may be associated by us with Personal Data that we have collected from you.
Personal Data from Other Sources
We may receive Personal Data about you from other sources like telephone or fax, or from third parties that provide services for us in connection with the Services. PawnHero will associate this information with your Personal Data. For example, we may receive identity verification information from our third-party service provider to confirm your identity as part of the registration process. We may add this information to the information we have already collected from you via the Services.
Use of Information We Collect
We use your Personal Data to provide the Services to you, to respond to requests that you make, to improve the Services, and to offer you additional information, opportunities, and functionality. We will use the e-mail and postal address you provide to communicate with you and provide you necessary documentation relating to the Transaction. We may also communicate with you by telephone or mobile using the contact number you provide in your Member account. For example, in the event that you send us an intended item and later decide not to complete the related transaction, we may return the item to you to the postal address you provide, or may contact you by telephone or mobile to further discuss the incomplete Pawn Loan.
We may also use your Personal Data to provide you with promotional e-mails, and may contact you by telephone or mobile from time to time either directly or in partnership with other vendors or service providers. You may opt out of receiving these messages as described below.
We may create Anonymous Information records from Personal Data by excluding information (such as your name) that make the information personally identifiable to you. We may use this Anonymous Information to analyze usage patterns so that we may enhance the Services. We reserve the right to use, and disclose Anonymous Information to third parties, in our discretion.
Disclosure of Personal Data
We may provide your Personal Data to third party service providers that provide services to us or for us in connection with the Services. However, these service providers do not have any independent right to disclose this Personal Data except to help us provide the Services or as required to comply with applicable law.
Choices regarding Personal Data
When you receive promotional e-mails from us, you may indicate a preference to stop receiving such communications from us and you will have the opportunity to "opt-out" by following the instructions in the applicable e-mail. If we contact you by telephone or mobile for promotional purposes, you may notify us at that time if you do not wish to receive further promotional telephone communications.
You may change certain Personal Data in your Member account by logging in to your Member account and editing it, provided that it remains accurate, complete, and up to date.
You may request that PawnHero delete or destroy your Personal Data. We will delete or destroy any Personal Data that we have collected about you, provided there is no ongoing Transaction and solely to the extent permitted by law. When we delete electronic information that we have collected from or about you, it will be deleted from our active databases but may remain in our archives.
Links to Other Platforms
PawnHero has put in place commercially reasonable and appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. For example, we will use Secure Socket Layer (SSL) technology (or comparable technology), including 128-bit encryption, to provide security for sensitive transmissions of Personal Data to our Platform. Our servers are located in a secure facility, protected by 24/7 security guards and biometric scanners, and, among other procedural safeguards, we restrict access to Personal Data about you to those employees who need to know such information to provide services to you. Although PawnHero will implement and follow these measures to protect against unauthorized access (whether electronic or physical) to your Personal Data, no company, including PawnHero, can fully eliminate security risks associated with Personal Data and we cannot guarantee that unauthorized access to your information will never occur.
YOU ACKNOWLEDGE AND AGREE THAT PAWNHERO HAS THE RIGHT TO DISCLOSE YOUR PERSONAL INFORMATION TO ANY LEGAL, REGULATORY, GOVERNMENTAL, TAX, LAW ENFORCEMENT OR OTHER AUTHORITIES OR THE RELEVANT RIGHT OWNERS, IF PAWNHERO HAS REASONABLE GROUNDS TO BELIEVE THAT DISCLOSURE OF YOUR PERSONAL INFORMATION IS NECESSARY FOR THE PURPOSE OF MEETING ANY OBLIGATIONS, REQUIREMENTS OR ARRANGEMENTS, WHETHER VOLUNTARY OR MANDATORY, AS A RESULT OF COOPERATING WITH AN ORDER, AN INVESTIGATION AND/OR A REQUEST OF ANY NATURE BY SUCH PARTIES. TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE NOT TO TAKE ANY ACTION AND/OR WAIVE YOUR RIGHTS TO TAKE ANY ACTION AGAINST PAWNHERO FOR THE DISCLOSURE OF YOUR PERSONAL INFORMATION IN THESE CIRCUMSTANCES.
If you wish to withdraw your consent to our use of your Personal Data, request access and/or correction of your Personal Data, have any queries, comments or concerns, or require any help on technical or cookie-related matters, please feel free to contact us: customer@PawnHero.ph
Last Updated: September 23, 2016