Frequently asked questions

We would love to answer all your questions to improve your pawning experience.

  • 1. Click Pawn Now button to create a pawn ticket and choose which item/s you want to pawn with us.

  • 2. Once you have accepted our offer, you may now select your pick-up schedule so our trusted Pawntrooper can go to your given address to pick up your item and transport it to PawnHero’s office to have it appraised.

  • 3. In just a few hours, you can instantly get your money using our free cash card to withdraw from any nearest ATM.

PawnHero accepts a wide range of items as collaterals. For a full list of what we accept, visit the Items We Accept Page.

Once you select a pick-up schedule, one of our trusted Pawntrooper will go to your address to pick-up your item. You will also be given your personal loan kit containing a free cash card, pawn ticket, and other freebies.

All PawnHero customers enjoy free insurance coverage provided by our partner Pioneer Insurance Corporation. Ibig sabihin, lahat ng items na ipagkakatiwala n'yo sa amin ay fully insured kaya no need to worry!

The PawnHero warehouse is 100% safe and secure with protection by 24/7 security personnel and advanced security protocols tulad ng CCTV at emergency alarm systems.

All PawnHero customers enjoy free insurance coverage provided by Pioneer Insurance. All items entrusted to us by you are fully covered by insurance. The PawnHero warehouse is 100% safe and secure with 24/7 protection of our security team and advanced security protocols such as CCTVs at emergency alarm systems.

All PawnHero customers will receive a free cash card which can be used at any ATM. This is included in your personal loan kit to be given by our authorized Pawntrooper upon item pick-up. You may also choose to receive your cash via bank deposit (any bank) or Coins.ph.

Loan Redemption

Redeem your loan on or before the maturity date to avoid inconvenience. You may pay via these payment methods:

  • Over-the-Counter Cash Payment
  • Online Bank Payment
  • 7-Eleven (7 Conncect Service)
  • Coins.ph

Loan Renewal

Not ready to redeem your loan? You can opt for a loan renewal! All you have to do is pay your interest amount due in full amount to extend your loan for another month. Payment methods for loan renewal are same with payment methods for Loan Redemption.

Yes! If you are not ready to redeem your item yet and pay the full loan amount, you can request for a loan renewal. Just login to your PawnHero account to apply for an extension of your loan or call one of our customer care specialists to help you.

For walk-ins:
Make sure to fully settle your loan balance and don't forget to bring with you the original copy of your PawnHero ticket and two (2) valid IDs when redeeming your item/s. These are strictly required for us to be able to smoothly process your loan redemption.

For deliveries:
Make sure to fully settle your loan balance first. When your payment has been validated (payment validation can take up to 1-2 business days depending on your mode of payment), item delivery will take place and can take up to 3-5 business days.

PawnHero’s office and showroom is located at the 7th Floor, W Global Center, Bonifacio Global City, Taguig. Feel free to drop by with items you want to pawn and get a loan on the spot! You can also purchase our items for sale at great discounts!

This serves as a protection of your personal information when applying for a pawn ticket and is for verification purposes.

Your OTP will be sent to your registered mobile number once you click on the "GET A FREE ESTIMATE" button during your online loan application process. This is required to generate your pawn ticket number.

The only time you will be sent an OTP via SMS is when you are requesting for a pawn ticket. If you unexpectedly receive an OTP, ignore and do not share the passcode with anyone else and immediately call our hotline at 8828-2274.

Pawn now and apply for a pawn ticket here

Through Instapay, loan releases should settle real time to the customer’s bank account after the final loan offer is accepted.

Processing fee is Php 10.00.

Through Pesonet, if a final loan offer is accepted on or before 3pm cutoff during banking days, the loan will be released on the same day on or before 11pm.

If a final loan offer is accepted after 3pm cutoff during banking days, the loan will be released on the next banking day on or before 11pm.

If a final loan offer is accepted on a weekend, the loan will be released on the next banking day on or before 11pm.

Processing fee is Php 5.00.

If a final loan offer is accepted on or before 10am cutoff during banking days, the loan will be released on the same day on or before 6p.m

If a final loan offer is accepted after 10am cutoff during banking days, the loan will be released on the next banking day on or before 6pm.

If a final loan offer is accepted on a weekend, the loan offer will be released on the next banking day on or before 6pm.

Processing fee is Php 20.00.

All loan releases through GCash should settle within 10 minutes to the customer’s GCash account after the final loan offer is accepted.

Processing fee is Php 10.00.