PAWNHERO SERVICE ADVISORY

Service Advisory – 12 April 2021, 10:00 AM

In line with the announcement of the national government placing Metro Manila and other cities under MECQ until April 30, 2021, please be informed of the new PawnHero Pawnshop adjusted operations schedule starting April 13, 2021 until further notice.

8AM to 5PM - Monday to Sunday

4:30 PM Cut-off for Walk-in Customers

PawnHero Pawnshop Philippines Inc. is regulated by the Bangko Sentral ng Pilipinas with contact number (02) 8708-7807 and email address consumeraffairs@bsp.gov.ph

Service Advisory – 5 April 2021, 5:00 PM

In observance of Araw ng Kagitingan, please be advised that the PawnHero operations will be closed on April 9, 2021. Incidentally, please be advised that there will be a scheduled system enhancement activity on April 9, 2021, 12:00AM until April 11, 2021 11:59PM. During this time, PawnHero customers will not be able to use the services marked with x.

All loan maturities and expirations falling on these dates will automatically be moved on the next business day (April 12, 2021). Loan renewal and redemption requests must be done on the next business day (April 12, 2021) to avoid accrued interest and penalties.

Pick-up schedule booked on April 8 will be accommodated on April 12. Pick-up schedule booked on April 12 will be accommodated on April 13, Tuesday. For the item return schedule, service will resume on April 12, Monday.

For your convenience, kindly schedule your transactions accordingly. You may talk to any of our loan support team during business hours through these channels:

Main hotline: 8828-CASH (2274)

Globe hotline: 0917 872 CASH (Calls only)

Smart hotline: 0999 222 CASH (Calls only)

Message us on Facebook: Official PawnHero FB Page

PawnHero Pawnshop Philippines Inc. is regulated by the Bangko Sentral ng Pilipinas with contact number (02) 8708-7807 and email address consumeraffairs@bsp.gov.ph

Service Advisory – 4 April 2021, 5:00 PM

In line with the IATF resolution No. 106-A placing Metro Manila under Enhanced Community Quarantine from March 29 - April 4, 2021, the PawnHero Pawnshop operations schedule will be:

8AM to 4PM - April 5 - 8, 2021

3:30 PM Cut-off for Walk-in Customers

PawnHero Pawnshop Philippines Inc. is regulated by the Bangko Sentral ng Pilipinas with contact number (02) 8708-7807 and email address consumeraffairs@bsp.gov.ph

Service Advisory – 28 March 2021, 5:00 PM

In line with the IATF resolution No. 106-A placing Metro Manila under Enhanced Community Quarantine from March 29 - April 4, 2021, the PawnHero Pawnshop operations schedule will be:

8AM to 4PM - March 29 - 31, 2021

3:30 PM Cut-off for Walk-in Customers

New operations schedule is effective starting tomorrow March 29 until March 31, 2021. PawnHero Pawnshop office will be closed on April 1-4 in observance of Holy Week.

PawnHero Pawnshop Philippines Inc. is regulated by the Bangko Sentral ng Pilipinas with contact number (02) 8708-7807 and email address consumeraffairs@bsp.gov.ph

Service Advisory – 27 March 2021, 8:00 AM

Holiday Operations During Holy Week

In observance of the Holy Week, please be advised that the PawnHero operations will be closed from April 1 to April 4, 2021. During this time, PawnHero customers will not be able to use the services marked with X.

Pick-up schedule booked on March 31 will be accommodated on April 5. Pick-up schedule booked on April 5 will be accommodated on April 6, Tuesday. For the item return schedule, service will resume on April 5, Monday.

For your convenience, kindly schedule your transactions accordingly. You may talk to any of our loan support team during business hours through these channels:

Main hotline: 8828-CASH (2274)

Globe hotline: 0917 872 CASH (Calls only)

Smart hotline: 0999 222 CASH (Calls only)

Message us on Facebook: Official PawnHero FB Page

PawnHero Pawnshop Philippines Inc. is regulated by the Bangko Sentral ng Pilipinas with contact number (02) 8708-7807 and email address consumeraffairs@bsp.gov.ph

Service Advisory – 21 March 2021, 5:00 PM

In line with the IATF resolution No. 104 placing Metro Manila under General Community Quarantine from March 22 - April 4, 2021, the PawnHero Pawnshop operations schedule will be:

8AM to 5PM - Monday to Saturday

4:30PM Cut-off for Walk-in Customers

New operations schedule is effective starting tomorrow March 22 until March 31, 2021.

Service Advisory – 22 December 2020, 11:00 AM

Item pick-up and delivery requests made on December 24-27, 2020 will be fulfilled on December 28, 2020.

Item pick-up and delivery requests made on December 30, 2020 to January 3, 2021 will be fulfilled on January 04, 2021.

Service Advisory – 5 October 2020, 11:00 AM

Dear PawnHero customers,

To ensure that we're providing the best and safest services to all our customers, the PawnHero Pawnshop office will be closed on Tuesday, October 6th until Wednesday, October 7th, to give way for its cleaning and disinfection.

You can still request for a free online appraisal on Facebook and Instagram. We will resume full operations on Thursday, October 8th.

Service Advisory – 5 October 2020, 10:00 AM

Dear PawnHero customers,

PawnHero Pawnshop complies with the Bayanihan 2 Law implemented by the government. To know more about the provision of the Bayanihan to Recover as One (BARO) Act or R.A. 11494 released by the Bangko Sentral ng Pilipinas, kindly click these links below:

Bayanihan to Recover as One Act Circular RA 11494, BSP Memorandum No. M-2020-068: http://www.bsp.gov.ph/.../regul.../attachments/2020/m068.pdf

Implementing Rules and Regulations (IRR) of Section 4(uu) of RA 11494, BSP Memorandum No. M-2020-074 http://www.bsp.gov.ph/.../attachments/2020/m074.pdf

For inquiries on loan extensions and payments, email us at customer@pawnhero.ph or contact us at 8828-2274 (CASH).

Service Advisory – 19 August 2020, 5:00 AM

Dear PawnHero customers,

The following services are still available during the General Community Quarantine being implemented by the government starting August 19, 2020:

Customer Service

Regulated Walk-in Transactions

Online Loan Application

Online Loan Release

Online Loan Renewal

Online Redemption

All Walk-in Transactions*

*Subject to building safety protocols

Monday to Saturday
9:00 AM - 5:00 PM*
*4:00 PM cutoff time for walk-in customers
Your PawnHero Family

Service Advisory – 4 August 2020, 5:00 AM

Dear PawnHero customers,

Please be informed of the following guidelines regarding online payment for loan renewal and redemption:

1. Customer may continue paying or renewing their loans online thru:

a. Direct bank transfers to Pawnhero Pawnshop Philippines, Inc. Security Bank - 0000016827011 BDO - 007100058845

b. Bills payments (Pawnhero Pawnshop Philippines, Inc.)

  Coins.ph

  Security Bank

2. Customer must include in remarks the Pawn Ticket Number being paid or renewed.

3. After payment has been made, the customer must send proof of remittance/transfer to https://pawnhero.ph/contact-us or email customer@pawnhero.ph or message us in our official Facebook page.

4. An email or SMS will be sent to the customer once payment validation is successful.

5. Once loan payment is validated, pawned item/s will be delivered by PawnHero within 3-5 business days or can be picked up from our BGC office by the customer during business hours.

Thank you for your cooperation.

Your PawnHero Family

Service Advisory – 4 August 2020, 5:00 AM

Dear PawnHero customers,

Please be informed of the following guidelines by the building management upon entry into W Global Center:

1. Entrance for all is only through the main lobby.

2. Temperature is strictly checked by the building admin to prevent entry of clients and/or employees with 37.6 and above temperature.

3. Surrender any valid government-issued IDs in exchange of the building pass which will be issued at the reception area.

4. No ID, No Entry policy to all visitors.

Thank you for your cooperation.

Your PawnHero Family

Service Advisory – 4 August 2020, 5:00 AM

Dear PawnHero customers,

The following services are still available during the Modified Enhanced Community Quarantine being implemented by the government starting August 4, 2020:

Customer Service

Regulated Walk-in Transactions

Online Loan Application

Online Loan Release

Online Loan Renewal

Online Redemption

All Walk-in Transactions*

*Subject to building safety protocols

Monday to Friday
9:00 AM - 5:00 PM*
*4:00 PM cutoff time for walk-in customers
Your PawnHero Family

Service Advisory – 28 April 2020, 9:00 AM

Dear PawnHero customers

PawnHero Pawnshop in BGC is NOW OPEN again to serve you!

Starting April 28, PawnHero Pawnshop BGC office will accept walk-in clients!

These are the available services as of posting:

• Website Loan Application

• Item Pickup

• Item Appraisal

• Loan Release

• Loan Renewal

• Loan Redemption

• All Walk-In Related Transactions

Monday to Friday 9:00AM to 3:30PM
*3:00PM cut-off
Your PawnHero Family

Service Advisory - 3 April 2020, 5:30PM

Dear PawnHero customers

Our operations will resume starting April 6, 2020.

These are the available services starting April 6, 2020:

• Website Loan Application

• Item Pickup

• Item Appraisal

• Loan Release

• Loan Renewal

• Loan Redemption

Monday to Friday

10AM - 4PM*

*3:30PM cutoff time for item appraisal and pickup

Strictly no walk-ins.

Online loan applications and pick-up services are available.

Your PawnHero Family

Service Advisory - 19 March 2020, 12:00 PM

Dear PawnHero customers

In line with the recent enhanced community quarantine implemented in the city of Taguig and in the whole of Luzon island, all loan requests starting March 18, 2020 will continue to be accepted through the website.

However, these applications will be processed immediately as soon as the enhanced community quarantine is lifted.

Your PawnHero Family

Service Advisory - 18 March 2020, 7:00 PM

Dear PawnHero customers

In line with the recent enhanced community quarantine implemented in the city of Taguig and in the whole of Luzon island, all loan requests starting March 18, 2020 will continue to be accepted through the website.

However, these applications will be processed immediately as soon as the enhanced community quarantine is lifted.

Your PawnHero Family