PAWNHERO SERVICE ADVISORY

Service Advisory – 5 October 2020, 11:00 AM

Dear PawnHero customers,

To ensure that we're providing the best and safest services to all our customers, the PawnHero Pawnshop office will be closed on Tuesday, October 6th until Wednesday, October 7th, to give way for its cleaning and disinfection.

You can still request for a free online appraisal on Facebook and Instagram. We will resume full operations on Thursday, October 8th.

Service Advisory – 5 October 2020, 10:00 AM

Dear PawnHero customers,

PawnHero Pawnshop complies with the Bayanihan 2 Law implemented by the government. To know more about the provision of the Bayanihan to Recover as One (BARO) Act or R.A. 11494 released by the Bangko Sentral ng Pilipinas, kindly click these links below:

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Bayanihan to Recover as One Act Circular RA 11494, BSP Memorandum No. M-2020-068: http://www.bsp.gov.ph/.../regul.../attachments/2020/m068.pdf

Implementing Rules and Regulations (IRR) of Section 4(uu) of RA 11494, BSP Memorandum No. M-2020-074 http://www.bsp.gov.ph/.../attachments/2020/m074.pdf

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Bayanihan to Recover as One Act Circular RA 11494, BSP Memorandum No. M-2020-068: http://www.bsp.gov.ph/.../regul.../attachments/2020/m068.pdf

Implementing Rules and Regulations (IRR) of Section 4(uu) of RA 11494, BSP Memorandum No. M-2020-074 http://www.bsp.gov.ph/.../attachments/2020/m074.pdf

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For inquiries on loan extensions and payments, email us at customer@pawnhero.ph or contact us at 8828-2274 (CASH).

Service Advisory – 19 August 2020, 5:00 AM

Dear PawnHero customers,

The following services are still available during the General Community Quarantine being implemented by the government starting August 19, 2020:

Customer Service

Regulated Walk-in Transactions

Online Loan Application

Online Loan Release

Online Loan Renewal

Online Redemption

All Walk-in Transactions*

*Subject to building safety protocols

Monday to Saturday
9:00 AM - 5:00 PM*
*4:00 PM cutoff time for walk-in customers
Your PawnHero Family

Service Advisory – 4 August 2020, 5:00 AM

Dear PawnHero customers,

Please be informed of the following guidelines regarding online payment for loan renewal and redemption:

1. Customer may continue paying or renewing their loans online thru:

a. Direct bank transfers to Pawnhero Pawnshop Philippines, Inc. Security Bank - 0000016827011 BDO - 007100058845

b. Bills payments (Pawnhero Pawnshop Philippines, Inc.)

  Coins.ph

  Security Bank

2. Customer must include in remarks the Pawn Ticket Number being paid or renewed.

3. After payment has been made, the customer must send proof of remittance/transfer to https://pawnhero.ph/contact-us or email customer@pawnhero.ph or message us in our official Facebook page.

4. An email or SMS will be sent to the customer once payment validation is successful.

5. Once loan payment is validated, pawned item/s will be delivered by PawnHero within 3-5 business days or can be picked up from our BGC office by the customer during business hours.

Thank you for your cooperation.

Your PawnHero Family

Service Advisory – 4 August 2020, 5:00 AM

Dear PawnHero customers,

Please be informed of the following guidelines by the building management upon entry into W Global Center:

1. Entrance for all is only through the main lobby.

2. Temperature is strictly checked by the building admin to prevent entry of clients and/or employees with 37.6 and above temperature.

3. Surrender any valid government-issued IDs in exchange of the building pass which will be issued at the reception area.

4. No ID, No Entry policy to all visitors.

Thank you for your cooperation.

Your PawnHero Family

Service Advisory – 4 August 2020, 5:00 AM

Dear PawnHero customers,

The following services are still available during the Modified Enhanced Community Quarantine being implemented by the government starting August 4, 2020:

Customer Service

Regulated Walk-in Transactions

Online Loan Application

Online Loan Release

Online Loan Renewal

Online Redemption

All Walk-in Transactions*

*Subject to building safety protocols

Monday to Friday
9:00 AM - 5:00 PM*
*4:00 PM cutoff time for walk-in customers
Your PawnHero Family

Service Advisory – 28 April 2020, 9:00 AM

Dear PawnHero customers

PawnHero Pawnshop in BGC is NOW OPEN again to serve you!

Starting April 28, PawnHero Pawnshop BGC office will accept walk-in clients!

These are the available services as of posting:

• Website Loan Application

• Item Pickup

• Item Appraisal

• Loan Release

• Loan Renewal

• Loan Redemption

• All Walk-In Related Transactions

Monday to Friday 9:00AM to 3:30PM
*3:00PM cut-off
Your PawnHero Family

Service Advisory - 3 April 2020, 5:30PM

Dear PawnHero customers

Our operations will resume starting April 6, 2020.

These are the available services starting April 6, 2020:

• Website Loan Application

• Item Pickup

• Item Appraisal

• Loan Release

• Loan Renewal

• Loan Redemption

Monday to Friday

10AM - 4PM*

*3:30PM cutoff time for item appraisal and pickup

Strictly no walk-ins.

Online loan applications and pick-up services are available.

Your PawnHero Family

Service Advisory - 19 March 2020, 12:00 PM

Dear PawnHero customers

In line with the recent enhanced community quarantine implemented in the city of Taguig and in the whole of Luzon island, all loan requests starting March 18, 2020 will continue to be accepted through the website.

However, these applications will be processed immediately as soon as the enhanced community quarantine is lifted.

Your PawnHero Family

Service Advisory - 18 March 2020, 7:00 PM

Dear PawnHero customers

In line with the recent enhanced community quarantine implemented in the city of Taguig and in the whole of Luzon island, all loan requests starting March 18, 2020 will continue to be accepted through the website.

However, these applications will be processed immediately as soon as the enhanced community quarantine is lifted.

Your PawnHero Family